Business Service Management (BSM) is the most effective approach for managing IT from the perspective of the business. BSM ensures that the actions IT is taking and the decisions that are being made are based on business priorities. According to Forrester Research published study in April of 2006 organizations could save up to 25% of their overall annual IT budget with BSM. Alkan CIT have teamed up with global leaders in BSM, to empower the Telecom operators with BSM services through highly qualified consultants that map, the business requirements to underlying IT infrastructure and implement the appropriate solution
BMC Remedy is deployed in most of the Telecom operators in MEA region including Mobile Telecommunication Company (MTC) Kuwait, Saudi Telecom Company, Vodatel, Mobily Saudi Arabia, Batelco, MTC Vodafone Bahrain, MobileCom, Jordan Telecommunication Company (JTC), Jordan, Vodafone, Mobinil Egypt, Q-Tel Qatarand many others.